Frequently Asked Questions

The answer is truly easier than you may think. Your REX team has created a simple way for you to integrate the REX software into your practice. First, you sign up for your onboarding appointment via the signup page on the REX website. From there you will be asked to fill out an Excel worksheet related to your practice. Once you email your completed worksheet to us, we’ll import all the information directly into your REX file. Getting REX on to your computers, iPhones and iPads is easy. We personally walk you through the steps in our onboarding meeting, which takes place via a secure online screen sharing session. Before you know it, you will be hitting the ground running with your new business partner, REX.

Rex streamlines your entire business, giving you more time and energy to take on extra appointments. Instead of spending your valuable time on repetitive administrative tasks, you’ll be able to spend it on what you love – caring for your patients – and you’ll increase your profits in the process.

Often the best way to decide if REX is a fit for your practice is to see it in action. To do this, we can set up a secure screen-sharing session at your convenience to show you firsthand how it works. Please reach out with any questions you may have or book a demonstration through our Contact Us page. We will be happy to assist you.

REX is offered by subscription and is priced on a per-user per-month basis. A user is one person – for example, a veterinarian, a technician or a care coordinator. The first user for a REX subscription is $6.60 a day or $200 per month. Additional users may be added to the plan for $1.65 per day or $50 per month. Please see the sign up page  for details.

Onboarding is the process where we help you get set up on REX and make sure you’re comfortable with the software so you can hit the ground running. This is done through a pre-scheduled online screen sharing session. For specific details on how the process works, visit our Sign Up page.

To find out how to prep for your appointment, visit our Sign Up page. We’re excited to meet with you!

No! REX has been built to be very intuitive and to make your life easier, not more complicated. It contains workflow wizards to help you conduct all your business activities. Should you need additional help, though, we are always just a phone call or email away. You will also find several “how to” videos on the REX website (coming soon).

Yes, your data is very safe and very secure. Both REX and your data are stored on Amazon’s legendary, stable and secure servers. Also, REX’s platform is run on Apple’s FileMaker software, so rest assured that security is taken very seriously. Just don’t make your password…. “password”.

No, and we’re glad you asked – it’s an important question. The REX iPhone app and iPad/Mac/Windows app are designed to work as a team. The iPhone version is designed to give you the most important information you need – always – at your fingertips. (Let’s face it, we don’t carry iPads and computers with us to the movies.) The iPhone version allows you to access all of your patients’ records, your all-important task manager and also your schedule. By clicking on your next appointment, you are able to open Apple Maps to easily navigate your way there, or call your next client to say you’re running late. The iPad version of REX is the working tool that a veterinarian uses in the field while treating a patient. It allows you to handle your key tasks on the go – invoicing, chart noting, scheduling, creating logs for controlled medications, having your clients digitally sign a Consent to Euthanize, adding inventory and seeing what the day’s sales are. The Mac / Windows version of REX is nearly identical to the iPad version. The only significant difference is the hardware that is used. Typically a veterinarian would require an iPad for its mobile features, whereas a care coordinator working in an office would use a Mac or Windows computer.

Note: if the information below sounds like it’s in a different language, feel free to reach out to a REX teammate to ask a question about what hardware to use with REX.

  • REX works on Apple iPhones & iPads running iOS 10.2 minimum. It requires iTunes 12.x. iPhones should be not older than the iPhone 6 model, and iPads should not be less than iPad Air 1 with cellular data or a iPad Mini 4 with cellular data.
  • We highly recommend you purchase a keyboard to go with your iPad. We have found the best keyboards are made by Belkin and Zagg. These products offer great functionality and protection for your device, and can easily be purchased on Amazon. Apple keyboards also are a great option; however they do not provide as much protection for a mobile device that may be dropped a few times.
  • Mac computers running OS X El Capitan 10.11 and above, with a minimum 4GB RAM
  • Windows computers (including MS Surface tablets) running Windows 8.1 and above, with a minimum 1 GHz 64-bit processor and a minimum of 4 GB RAM

Log into your REX web account on the sign in page. From here you may edit your account details and add or subtract users. Please note that account changes such as adding or removing users may take up to 48 hours to process.

Log into your REX web account on the sign in page. From here you may edit your account details and payment information.

Yes! Please do. REX is continuously evolving and improving. REX has been designed for YOU, and your input is essential to making REX the best mobile vet hospice software it can be. We welcome all feedback and suggestions. Simply reach out to us by going to the support page and fill out a support ticket.

That depends on the format they are in. If, for example, your files are electronic and are in a CSV format or in an organized Excel spreadsheet, then yes. REX does not import handwritten files. Importing your existing patient files may be a complicated process, but we are here to assist you. For a quote, please contact REX support.

A user is one individual that has their own private login credentials to access REX. For example, a veterinarian, a technician or a care coordinator. That user is able to access REX on an iPad or their iPhone, or a Mac/Windows computer.

FileMaker is a database software application owned by Apple. It is a very common software platform that many businesses use for its stability and security. The FileMaker platform is used in small businesses like your local doctor’s office all the way up to large Fortune 500 companies.

Yes, REX allows you to import files such as PDF, .docx and .jpg. This allows you to store digital records from other RDVMs in your patient’s file, giving you a more comprehensive view of your patient’s health.

Yes, you may absolutely export a patient’s record. REX will compile all the information from the patient’s record and create a nicely-presented PDF. This makes it easy to keep other doctors involved in the patient’s care up to date. You may also email a single chart note of the patient.

No. You will need to access your REX software through the REX FileMaker app on your computer, iPad and iPhone.

If you have consistent access to the internet via Wi-Fi, you would not need a cellular data plan. However, for a mobile technician or a veterinarian, it is highly advisable. Without access to the internet you will be able to use REX, but the offline feature is not able to sync between all the devices used by other users in your practice. As a result, you would not have updated information about your latest appointments or about recent changes made to a patient record by another user. And without syncing, REX would not be backing up your data.

Yes. REX is able to send faxes when email is not an option. Some DVM clinics still prefer to receive “Notices of Euthanasia” by fax. This is done through the use of an e-fax account. With your e-fax account, your Notice of Euthanasia is sent as an email and received by a DVM clinic as a fax. Your REX subscription does not include an e-fax subscription; however you can easily purchase one online.

For REX to function efficiently, it needs the name, emails address, phone number, fax number AND preferred e-address (fax or email) of your local vet clinics. This enables REX to send Notices of Euthanasia to all the clinics involved in a patient’s care. There are 3 ways you can enter this information into REX: 1) you can go to the admin section in REX and add each clinic, one by one (a very time-consuming process). 2) You may add these clinics via a spreadsheet you have obtained from any source (i.e. your state veterinary board), as long as it is in the required format and contains all the relevant information (see the REX worksheet for details). You can also complete the REX worksheet. 3) You may have your REX teammates do this for you. To generate your personalized DVM clinics’ list (minus the preferred e-address) and import it into REX, we charge $1.00 a clinic. For your REX team to call each clinic to confirm their preferred e-address, we charge an additional $1.00 per clinic.

At this time, FileMaker is not compatible with the Android platform.

No, this is not permitted. Sharing a user ID for REX is against REX Veterinary Software’s end user agreement. Also, by sharing a user ID and password, REX would be unable to accurately track records. Entries made in REX are specific to the user. For example, if two veterinarians share the same user ID, the controlled medication log entries would have no way of discerning who administered a controlled substance to a pet. Also, for legal reasons, REX has a built in audit tracking system that logs every entry and change made to the system by each user. Should the unfortunate circumstance occur that this data needed to be provided for a legal case, certain users could be implicated in the legal proceedings that would otherwise not be.

When you currently go into an appointment as a veterinarian or technician, you are most likely using a combination of paper, some simplified form of electronic note-taking connected to Dropbox, and a different system to generate an invoice. The combination of these items and systems is streamlined into one cohesive package in REX’s Appointment Worksheet. This is the place to create chart notes and invoices, record controlled medication use, and create paperless documents like a “Consent to Euthanize”. With REX, you may even customize your appointment worksheets for each appointment type you do.

The REX Patient Folder, on the other hand, acts as the folder in which you store all the information you collect in your appointments.

Syncing is the process of mirroring the data of one device on another. This process ensures that all activities performed by your practice’s REX users – wherever they are located – are updated across all devices. This is important so you’re aware of any changes or updates affecting your patients or your schedule. The sync feature also ensures your data is backed up. Currently REX enables you to manually hit a sync button as often as you feel necessary to make sure your file is up to date. In the near future, REX will seamless sync in the background, just as we have become accustomed to with many of the apps and software we use today.